Introduction to Phox & Order Entry Methods
Article 1: Introduction to Phox & Order Entry Methods
Overview
Phox is GreenShield Pharmacy's order management system designed to streamline the entire prescription fulfillment
process—from order entry to delivery completion. This article covers the different ways to enter orders into the system.
What is Phox Entry?
Phox Entry is the starting point for all prescription orders. It provides multiple methods to initiate orders based on
different scenarios:
1. One-Time Order
2. Start New Patient
3. To-Do Report
Order Entry Methods
1. One-Time Order
Use this method when processing a single prescription for an existing patient.
Steps:
1. Navigate to Phox Entry
2. Select One-Time Order
3. Type the patient's name in the search field
4. Select the correct patient from the results
5. Proceed through the order creation process
Note: The system will check if there's already an active order for this patient. Only one order per patient should be
active at a time.
2. Start New Patient
Use this method when onboarding a new patient into the system.
Steps:
1. Navigate to Phox Entry
2. Select Start New Patient
3. Complete the required patient information form
4. The system will create a billing item automatically
Key Point: This method includes a form that must be filled out with the new patient's details before proceeding.
3. To-Do Report
The To-Do Report displays a list of patients requiring attention (e.g., upcoming refills, follow-ups).
Steps:
1. Navigate to Phox Entry
2. Select To-Do Report
3. Review the list of patients
4. Click Create Subscription for the desired patient
5. The system creates a billing item
What Happens After Order Entry?
Regardless of which entry method you use, the result is the same:
A Billing Item is Created
This billing item appears in the Billing Queue and must be processed through Kroll for insurance adjudication before the
order can proceed.
Viewing Order History
If the system indicates an order already exists for a patient:
1. Click View Order History
2. Review previous orders and their status
3. Determine if a new order is needed or if the existing order should be managed
Important: The system prevents duplicate orders. If an order has been completed (delivered), you may create a new one.
If an order is still in progress, manage that existing order instead.
Quick Reference
Entry MethodWhen to UseResultOne-Time OrderExisting patient, single prescriptionBilling Item CreatedStart New PatientNew
patient enrollmentBilling Item CreatedTo-Do ReportScheduled refills/follow-upsBilling Item Created
Next Steps
Once a billing item is created, proceed to Article 2: Billing Queue & Insurance Adjudication to learn how to process the
prescription through insurance.
