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Product Verification

Last updated on Feb 17, 2026

Article 7: Product Verification

Overview

Product verification is the final quality check before an order is shipped. A team member (different from the filler) verifies that the correct medications are packaged for the patient. This article covers the verification scanning process and special handling requirements.

Accessing Product Verification

Once filling is complete, orders appear in the Product Verification queue.

Navigation:

  1. Go to the Product Verification section

  2. View orders awaiting verification

  3. Select an order to begin verification

Purpose of Product Verification

Product verification ensures:

  • Correct medication was filled

  • Correct quantity is present

  • Labels are properly applied

  • Special requirements are met (e.g., snap caps)

Quality Control: This step provides a second set of eyes on every order before it leaves the pharmacy.

Verification Screen Information

When you select an order, the screen displays:

FieldDescriptionPatient NameWho the order is forMedicationDrug name and strengthQuantityNumber of packages expectedRx ImagePrescription image (in live system)Special RequirementsPatient-specific needs

Special Requirements

Patient Preferences

The system displays special requirements for each patient. Common examples:

RequirementDescriptionSnap CapsEasy-open bottle capsLarge Print LabelsEnlarged text for visibilityBraille LabelsFor visually impaired patientsChild-ResistantStandard safety capsSpecific PackagingCustom packaging needs

Example: If a patient has "Snap Caps" noted, you'll see an indicator reminding you to use easy-open caps.

The Verification Process

Step 1: Review Order Details

  1. Check the patient name and medication

  2. Note the expected quantity

  3. Review any special requirements

  4. Have the filled packages in front of you

Step 2: Scan Each Package

Process:

  1. Pick up the first filled package

  2. Scan the barcode with the scanner

  3. System confirms the scan

  4. Repeat for each package in the order

System Prompts:

  • "Keep scanning" - More packages expected

  • "Scan complete" - All packages verified

Example: For an order with 2 packages, scan the first box, then scan the second box when prompted.

Step 3: Complete Verification

Once all packages are scanned:

  1. Verify the count matches expected quantity

  2. Confirm all special requirements were met

  3. Click Complete or Complete Verification

  4. Order moves to Ready to Ship queue

Verification Workflow

Order Arrives → Review Details → Scan Package 1 → Scan Package 2 → ... → Complete

Handling Discrepancies

Wrong Medication Scanned

If the scanned medication doesn't match:

  • System displays an error/warning

  • Do not proceed

  • Investigate the discrepancy

  • Contact supervisor if needed

Missing Packages

If packages are missing:

  • Return order to filling queue

  • Note the issue

  • Ensure missing items are filled

Damaged Packaging

If packaging is damaged:

  • Do not verify the order

  • Return for re-filling

  • Document the issue

Best Practices

Verification Quality

  • Always scan every package (don't skip)

  • Verify label information is readable

  • Check for damaged or incorrect labels

  • Confirm special requirements are met

Workflow Efficiency

  • Keep scanning area organized

  • Have orders ready before starting

  • Process orders systematically

Documentation

  • Note any issues encountered

  • Document returned orders

  • Flag recurring problems

Product Verification vs. Clinical Verification

Clinical VerificationProduct VerificationDone by pharmacistDone by technicianReviews prescription detailsVerifies physical productChecks for drug interactionsConfirms correct items filledApproves clinical appropriatenessConfirms quantity and labeling

Quick Reference

StepActionSystem Response1Select orderDisplays order details2Review requirementsShows special needs3Scan packageConfirms match4Repeat scanningTracks progress5CompleteMoves to Ready to Ship

Next Steps

Once product verification is complete, the order moves to Article 8: Shipping & Staging (Ready to Ship) for final packaging and driver assignment.